We at Otleh.com understand that making bookings online involves a great deal of
trust on your part. We take this trust very seriously, and make it a high priority
to ensure the security and confidentiality of the personal information you provide
What information we collect
In General. We receive and store any information you enter on our website or give
us in any other way. This includes information that can identify you ("personal
information"), including your first and last name, telephone number, postal and
email addresses, fax number. We also may request information about your hotel room
preferences, loyalty, frequent flyer. You can choose not to provide information
to us, but in general some information about you is required in order for you to
purchase products or services; complete a traveller profile; participate in a survey,
competition or promotion; ask us a question; or initiate other transactions on our
Travel Companion Information. When you make a reservation for someone else through
Otleh.com, we will request personal information and travel preferences about that
individual. You should obtain the consent of other individuals prior to providing
us with their personal information and travel preferences,.
Call Monitoring. Calls to and from our customer service help desk may be recorded
or monitored for the purpose of quality control and for staff training. Call recordings
will be maintained as long as reasonably necessary and will then be deleted. Any
personal information obtained from you during the call will be treated in accordance
“All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties”.
How we use your information
We use the information about you for the following general purposes: to provide
you with the products and services you request; to provide you with travel confirmation
and updates; to manage your account, including processing bills and providing travel
notifications; to communicate with you in general; to respond to your questions
and comments; to allow us to contact you for customer service, if necessary; to
measure interest in and improve our products, services, and website; to notify you
by email or post about special offers and travel-related products and services that
may be of interest to you; to otherwise customize your experience with Otleh.com;
to reward you as part of any reward and recognition program you choose to join;
to solicit information from you, including through surveys; to resolve disputes,
collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal
point of collection.
Email Communications. We want to make it easy for you to take advantage of travel-related
opportunities on our website. One way we do this is by sending you email messages
that contain information about your travel-related interests. We believe these email
messages will provide you with useful information about travel-related special offers
available through our sites. Please note that you will have the opportunity to choose
not to receive these email messages in any such email we send.
With whom we share your information
Otleh.com may share your information with the following entities:
- Suppliers, such as hotel, airline, car rental, and activity providers, who fulfill
your travel reservations. Throughout Otleh.com, all services provided by a third-party
supplier are described as such. Please note that these suppliers also may contact
you as necessary to obtain additional information about you, facilitate your travel
reservation, or respond to a review you may submit.
- Third-party vendors who provide services or functions on our behalf, including business analytics, customer service, marketing, distribution of
surveys or sweepstakes programs, and fraud prevention. We may also authorize third-party
vendors to collect information on our behalf, including as necessary to operate
features of our website or to facilitate the delivery of online advertising tailored
to your interests. Third-party vendors have access to and may collect information
only as needed to perform their functions and are not permitted to share or use
the information for any other purpose.
We also may share your information:
- Where required by law in the good faith belief that disclosure is necessary to comply
with applicable laws or legal processes. Under UAE law.
- When we believe it is appropriate to investigate, prevent, or take action regarding
illegal or suspected illegal activities; to protect and defend the rights, property,
or safety of Otleh.com the website or users of the website; and in connection with
- In connection with a corporate transaction, such as a sale of a subsidiary or a
division, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
We also may share aggregate or anonymous information with third parties, including
advertisers and investors. For example, we may tell our advertisers the number of
visitors our websites receive or the most popular hotels and holiday destinations.
This information does not contain any personal information and is used to develop
content and services we hope you will find of interest and to audit the efficacy
of our advertising.
Cookies and other Web technologies
We automatically collect some information about you and your computer when you visit
Otleh.com. For example, we will collect your IP address, Web browser software (such
as Firefox, Chrome, Internet Explorer or Safari), and referring website. We also
may collect information about your online activity, such as trips viewed and purchases
made. One of our goals in collecting this automatic information is to help customise
your user experience.
As a member or visitor to Otleh.com you will be assigned a permanent cookie file
on your computer's hard drive. You can always choose to not receive a cookie file
cookie. Be advised that, by refusing to accept a cookie, you will not be able to
access many travel services and planning tools offered by this site..
Display of tailored advertising/Your choices
Data collected by business partners and ad networks to serve you with relevant advertising.
The advertisements you see on this website are served by us or by our service providers.
But we also allow third parties to collect information about your online activities
through cookies and other technologies which collect information about your interests
when you view or interact with one of the advertisements they place on many different
websites on the Internet. The information gathered by these third parties is used
to make predictions about your characteristics, interests or preferences and to
display advertisements on our sites and across the Internet tailored to your apparent
interests. We do not permit these third parties to collect personal information
about you (such as email address) on our site, nor do we share with them any personal
information about you.
Data collected by companies that operate cookie-based exchanges to serve you with
relevant advertising. Like other companies operating online, this site participates
in cookie-based exchanges where anonymous information is collected about your browsing
behavior through cookies and other technologies and segmented into different topics
of interest (such as travel). These topics of interest are then shared with third
parties, including advertisers and ad networks, so they can tailor advertisements
to your apparent interests. We do not share personal information (such as your email
address) with these companies and we do not permit these companies to collect any
such information about you on our site.
How we protect your information
We want you to feel confident about using Otleh.com to make travel bookings, and
we are committed to protecting the information we collect. While no website can
guarantee security, we have implemented appropriate administrative, technical, and
physical security procedures to help protect the personal information you provide
to us. For example, only authorized employees are permitted to access personal information,
and they only may do so for permitted business functions. In addition, we use encryption
when transmitting personal information that is sensitive to you between your system
and ours, and we employ firewalls and intrusion detection systems to help prevent
unauthorized persons from gaining access to your information.
to us or by placing a prominent notice on our website.