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Frequently Asked Questions
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General FAQs
[+] Why I should book with Otleh.com?
  • We provide best prices on flights, hotels and vacations
  • We are the leading online travel portal in the Middle East
  • Be your own travel agent. Find and book instantly
  • No hidden costs. The prices you see on the website is the exact price you pay
  • Help is at hand. Friendly and knowledgeable travel consultants are at your service when you need them
[+] How am I going to know that my reservation is confirmed?
When you pay via Credit Card, your bookings come with instant confirmation. We will send you an email confirmation after you've completed your booking with confirmed flight and hotel bookings. You should receive the confirmation email generally within 15 minutes, although it may take up to several hours for it to arrive.

If you pay via Cash on Delivery or Bank Deposit (available in some countries), an initial booking will be made instantly and delivered to your email address. Once the payment is provided in full, you will receive instantly your confirmed flight and hotel bookings by hand (for Cash on Delivery) and by email for (Bank Deposit)

You may need to add otleh.com to your "allowed" senders list to receive confirmation emails and information regarding future bookings otherwise it will go to your junk mail.
[+] Do you provide any visa assistance?
You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. Otleh.com has no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.



Billing & Payment FAQs
[+] What are the payment methods accepted by Otleh.com?
• Credit Card (Visa & Master) • Cash on Delivery (Available in some countries) • Bank Deposit (Available in some countries)
[+] Are your prices inclusive of all taxes?
Yes, Otleh.com prices are inclusive of all taxes.

[+] How far in advance can I pay?
To grant you an instant confirmation; once you build your booking, you need to pay immediately via Credit Card (Visa & Master), Cash on Delivery or Bank Deposit

Otleh.com recommends booking your flight, hotel or Vacation as early as possible to get the best prices.
[+] Do I need to pay anything to the hotel or the airline?
All payments are settled on your behalf so you won’t be asked to pay anything except for extras, such as excess baggage, items used from hotel mini bar, hotel spa, room service etc.



Cancellation & Modification FAQs
[+] Can I cancel and refund my booking through otleh.com?
Yes you can. All such requests will be dealt with on behalf of the Suppliers concerned.

In the event of cancellation or partial cancellation of a booking by the Customer, charges may be imposed by the applicable Suppliers. Where a cancellation affects more than one person on the booking, any applicable cancellation charge will be applied in respect of each person on the booking.

A Fee may be imposed by the applicable Supplier in the event of a cancellation or change a booking.

[+] Can I change my booking to a different date?

Changes are allowed; you must call our customer service team or send an email to customer.care@otleh.com minimum 72 hours prior to your departure which will give us enough time to modify the booking. Please note that hotels & airlines may charge a change fee, plus any difference in fares.

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